Facebook Advertising Troubleshooting

Overlapping Locations Can't Be Used

"Locations Can't Be Used - Some of your locations overlap. Try removing a location." If you've received this message, some of your locations in your target audiences overlap. You may have two overlapping cities, or targeted a city as well as the state that city is in. There are a few steps you can take to help resolve this error.

How to fix:

  1. Select Edit Ad Campaign.
  2. Go to the Modify Target Audiences step.
  3. Click on each of your target audiences and remove any conflicting locations under the basic targeting section. (If you have multiple target audiences, you will need to change the locations on each of them.)
  4. Select Update Campaign.

If you're experiencing any issues, please notify us at support@toneden.io and we'll get back to you as soon as possible.

Contents

How to Save Your Audience
How to Save Audience Sets, Add a Set, and Edit Sets
Overlapping Locations Can't Be Used
Connect to Business Manager to Create This Audience
How Long Does It Take for My Ad Campaign to Go Live?
How Does an Ad Get Credit for a Conversion?
Payment Method Missing, Unsettled Account, or Spend Limit Reached
How to Get Your Ad Campaign Approved by Facebook
How to Change Your Attribution Window within ToneDen and Facebook
Ad Creative Customization by Placement
How to Increase Ad Creative Performance